Refund and Returns Policy

Last Updated: [01/06/2025]

We strive to provide high-quality products and exceptional service. If you are not entirely satisfied with your purchase, we’re here to help. Please review the following policy carefully.

1. Returns

1.1 Eligibility

• Timeframe: You have 14 days from the date of purchase to request a return.

• Condition: Items must be unused, unworn, and in the same condition as received. All original tags and packaging must be intact.

• Proof of Purchase: A valid receipt or order confirmation is required for all returns.

1.2 Non-Returnable Items

The following items are not eligible for return:

• Final sale or clearance items (clearly marked as such)

• Items without original tags or packaging

• Items showing signs of wear, use, or damage

• Gift cards and digital products (unless defective)

• Personalized or custom-made items

1.3 How to Initiate a Return

1. Contact Us: Email admin@oasin.com.au with your order number and reason for return.

2. Approval: Wait for our team to review your request and provide return instructions.

3. Ship the Item: Return the item to the address provided, using a trackable shipping method.

4. Inspection: Once received, we will inspect the item and notify you of the approval or rejection of your return.

2. Refunds

2.1 Eligibility

• Approved Returns: Refunds are issued only for approved returns that meet all eligibility criteria.

• Original Payment Method: Refunds will be credited to the original payment method unless otherwise agreed.

• Processing Time: Refunds are processed within 10 business days after receiving and inspecting the returned item.

2.2 Non-Refundable Costs

• Shipping Charges: Original shipping fees are not refundable unless the return is due to our error or a defective product.

• Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error or a defective product.

• Restocking Fee: A restocking fee of [X% or $X] may apply to certain returns, as specified at the time of return approval.

2.3 Exchanges

• Defective or Damaged Goods: We only replace items if they are defective or damaged. If you need an exchange, contact us for instructions.

• Same Item Only: Exchanges are limited to the same item in a different size or color, subject to availability.

3. Special Circumstances

3.1 Defective or Damaged Products

• Notification: Notify us immediately if you receive a defective or damaged product.

• Evidence: Provide photos or other evidence as requested.

• Resolution: We will offer a replacement, repair, or refund as appropriate.

3.2 Incorrect Items

• Notification: Contact us immediately if you receive an incorrect item.

• Evidence: Provide photos or other evidence as requested.

• Resolution: We will arrange for the correct item to be shipped or issue a refund.

3.3 Lost or Missing Returns

• Tracking Required: All returns must be sent with a tracking number.

• Liability: We are not responsible for returns lost or damaged in transit. Please ensure your return is properly packaged and insured if necessary.

4. Exceptions

• Final Sale Items: No returns or refunds are accepted for items marked as final sale.

• Sale or Discounted Items: No returns or refunds are accepted unless the item is defective.

• Gift Cards: Gift cards are non-refundable and cannot be exchanged for cash.

5. Australian Consumer Law

• Consumer Guarantees: Our policy does not affect your rights under the Australian Consumer Law. If a product is faulty, not as described, or unfit for purpose, you may be entitled to a repair, replacement, or refund67.

6. Contact Us

If you have any questions about our Refund and Returns Policy, please contact us at:

Email: admin@oasin.com.au
Phone: 61+404023096
Address:  Pool Street Hope Island 4212 Queensland Australia

Thank you for shopping with Oasin.